Privacy Policy

Why Choose OSMTEC?

WORLDWIDE PROVIDER OF MOTOR ENGINEERING AND MANUFACTURING SERVICES

OSM Technology Co., Ltd. was founded in 1992, initially operating as a consulting firm specializing in stepper motor applications. Over the years, OSMTEC has consistently strengthened its expertise in design engineering, manufacturing, and customer service. In 1995, the company expanded its operations to include the production of its own hybrid stepper motors. Since then, OSMTEC has further broadened its product portfolio to encompass linear actuators and brushless DC motors. Our operations are certified under ISO 9001:2000 and QS 9000 standards, and all products carry major certifications such as CE and RoHS. At OSMTEC, we deliver the highest quality products, driven by a team of dedicated professionals committed to excellence.

Privacy Policy Summary

Welcome to OSMTEC ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose information obtained from users of our website and services.

By accessing or using our website and services, you consent to the terms outlined in this Privacy Policy.

What information do we collect?

We respect the privacy of the visitors to our digital properties and the users of our products and services, and we are committed to protecting it through our compliance with this policy. We collect personal information when you use our services.

Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information linked to information that can be used to identify you directly or indirectly. Personal information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.

We will only collect and use the personal information necessary to comply with our legal obligations and to assist us in administering our business and providing you with the services you request.

We collect below information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

Name
Contact information (email address, phone number, shipping address)
Account credentials (username, password)
Browser information
Device information (e.g., type, model, operating system)
Log data (e.g., IP address, pages visited, time spent on the site)

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

To Provide and Maintain Services

To process orders and provide products or services
To communicate with you about your account or transactions
To respond to your inquiries and requests

Marketing and Promotions

To send you promotional materials, offers, and updates (you can opt out at any time)

Analytics and Improvement

To analyze usage patterns and trends to improve our website and services

Legal Compliance

To comply with applicable laws and regulations

Your Rights

We attach great importance to your attention to personal information and do our best to protect your rights to access, correct, delete, cancel your account, and withdraw your consent to our processing of your personal information, so that you have the full ability to protect your privacy and security.

Access, Correction, Objection, and Deletion of your Personal Information

You have the right to correct or update your personal data, object to processing your personal data, ask us to restrict processing your personal data or request portability of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and your right to access such data, as well as to search for and provide you with the personal data we maintain upon your request. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

Withdrawal of Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

Unsubscribe from Our Marketing Communications

If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages.

To exercise any of these rights, or if you have any questions or concerns about your privacy, please contact us at sales@. We will respond to your request in a reasonable timeframe and in accordance with applicable data protection laws.

Please note that there may be legal or operational reasons why we cannot fulfill certain requests. If this is the case, we will provide you with an explanation.

How do we protect your information?

We take the security of your personal information seriously and employ a range of safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our measures include:

Secure Transmission: We use Secure Socket Layer (SSL) encryption technology to ensure that the information you provide is securely transmitted over the Internet.

Access Control: Access to your personal information is restricted to authorized personnel who have a legitimate need to access it for the purposes outlined in this Privacy Policy.

Firewalls and Intrusion Detection Systems: We use industry-standard firewalls and intrusion detection systems to prevent unauthorized access to our systems.

Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems and processes.

Employee Training: Our employees receive training on data protection and privacy best practices to ensure the secure handling of your information.

Data Minimization: We only collect and retain the information necessary to fulfill the purposes outlined in this Privacy Policy.

Physical Security Measures: Any physical storage of information is kept in secure locations with restricted access.

Monitoring and Incident Response: We continuously monitor for suspicious activity and have protocols in place to respond to and mitigate any security incidents.

Despite our best efforts, no method of transmission or storage is entirely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

It is also important for you to take steps to protect your own information. Ensure that your password is strong and unique, and do not share it with others. Regularly review and update your account settings and permissions. If you suspect unauthorized access to your account, please notify us promptly.

By using our services, you acknowledge that no security measure can provide absolute protection, and you accept the associated risks.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

How long do we retain your information?

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes, but is not limited to, the duration needed to provide services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

If you would like to request the deletion of your personal information, please submit a request for instructions on how to do so. Keep in mind that certain legal or operational requirements may prevent us from deleting your information entirely.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in a manner designed to ensure its confidentiality and integrity.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact us. You can reach us at [email protected].

We take privacy matters seriously and will do our best to address any issues or inquiries promptly and efficiently.

Thank you for entrusting us with your personal information. We appreciate your trust and confidence in our services.

Global Reach & Service Network

OSMTEC leverages a robust global supply chain powered by our strong manufacturing base in China, enabling direct shipment of products to customers worldwide. Building on this solid foundation, we have successfully delivered tailored solutions to more than 150,000 clients across the globe. This integrated structure allows us to respond swiftly, distribute efficiently, and provide dependable after-sales support, ensuring we remain accessible, responsive, and committed to timely delivery wherever our clients are located.

Every Project Finds It's Solution at OSMTEC

This is how we build lasting partnerships and become your most trusted manufacturing ally.

Advanced Manufacturing Experience

We own and operate modern production facilities equipped with advanced manufacturing equipment and a robust quality management system. This ensures full-process control from production to delivery, guaranteeing consistent and reliable product quality.

Global Service Experience

Having served clients from over 100 countries and regions globally, we have supported over 150,000 customer projects, demonstrating deep expertise in meeting cross-regional and cross-industry manufacturing and engineering demands.

Motor Production & Customization

High-Outperformance Motors

We fuse advanced technology with rigorous manufacturing to deliver motors of exceptional quality and reliable high performance. Built for durability and designed to excel—this is power, refined.

OEM Engineering and Customization

Specialized in OEM engineering manufacturing, we provide end-to-end customization services—from design and R&D, material selection, prototype development to mass production—precisely tailored to customer needs.

Technical Support and Engineering

Our dedicated engineering team offers real-time technical consultation, manufacturing process optimization, and full-process production tracking to ensure efficient project implementation.

Manufacturing Strength & Capabilities

Factory Control & Strict QC

Operating our own modern factories with over 10 premium production bases, we utilize advanced equipment and a rigorous quality management system to ensure full process control and consistent quality from production to delivery, capable of undertaking diverse OEM engineering projects.

Certification & Compliance Support

Our facilities and products are certified under multiple international quality standards (e.g., ISO 9001, RoHs, CE). Our expert team provides compliance certification support for target markets, facilitating swift global market entry.

Agile Response & Rapid Delivery

We prioritize rapid responsiveness to customer needs, supported by a flexible production system and integrated supply chain. This enables us to adapt to diverse requirements—whether small-batch, multi-variety, or large-scale orders—and provide agile, reliable delivery assurance for our clients.

Integrated Supply Chain Advantage

With end-to-end control spanning raw material sourcing, core component processing, and finished product assembly, our vertically integrated supply chain enhances coordination across all production stages, shortens lead times, and strengthens cost management.

We are consistently committed to delivering professional and efficient services to global users.

Dedicated service for every customer.